Refund policy

Return and Refund Policy 

Effective Date: July 2025

At FlirtShade Cosmetics, your satisfaction is important to us. Please review our policy below regarding returns, exchanges, and refunds.

All Sales Are Final on Opened Makeup

For hygiene and safety reasons, we do not offer refunds or exchanges on any makeup products once the seal has been broken.

Please ensure you're confident in your selection before opening your product. If you need help choosing the right shade or product, feel free to contact us prior to purchase.

Exchanges

We offer exchanges only under the following conditions:

The seal is intact and unbroken

You contact us within 3 business days of the delivery date

The product is returned in unused, unopened, and original condition

To initiate an exchange, please email [flirtshadecosmetics@gmail.com] with your order number and details.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a tracked shipping method, as we are not responsible for items lost or damaged during return transit.

Non-Returnable Items

For hygiene reasons, the following items are non-returnable and non-refundable under any circumstances:

Opened or used makeup

Products with broken or removed seals

Final sale items or promotional bundles

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong product, please contact us within 3 business days of delivery with photos of the item and packaging. We’ll make it right as quickly as possible.